There is an enormous amount of information on the internet. Every page you load is crammed with it. With so much information around, it’s incredibly important to remember that for human minds to be able to actually process and make sense of it, considered, strategic, ordered information architecture is needed. — Information architecture is everywhere digitally, but where does it actually live? IA sits in behind all of the digital interfaces we humans use (and even out in the real world). …

Settle in for the latest edition of our digital magazine that is getting to the heart of all things UX. In this edition, we focus on information architecture and explore it from a range of different angles. — In the crowded and complex world we live in, great user experiences can make all the difference to the way we navigate day-to-day life. CRUX#5 reveals the many faces of information architecture at work and its positive impact in the fields of business, entertainment, education, and more. …

Return on investment (ROI) is often the term on everyone’s lips when starting a big project or even when reviewing a website. It’s especially popular with those that hold the purse strings. As UX researchers it is important to consider the ROI of the work we do and understand how to measure this. — We’ve lined up 5 key ways to measure ROI for UX research to help you get the conversation underway with stakeholders so you can show real and tangible benefits to your organization.

User research is key to discovering the inner workings of your users’ minds — their emotional, organizational, informative needs and desires. These are all super important to creating a user experience that is intuitive and meeting your users’ needs in a way that means they feel loved, cared for and…

Information architecture (IA) is everywhere. Like the best websites and apps in the digital world, information architecture also brings clarity and understanding to the real world. …

As the fourth issue of CRUX goes to press the demand for usability continues to grow, along with the rise of the digital experience economy. Sharing a sense of community among UXers is more important than ever. …

Want to do great user research? Maybe you already have tonnes of quantitative research done through testing, surveys and checking. Data galore! Now you really want to get under the skin of your users, understand the why behind their decisions. Getting human-centric with products can mean creating better performing, stronger…

Qualitative user research is about exploration. Exploration is about the journey, not only the destination (or outcome). Gaining information and insights about your users through interviews, usability testing, contextual, observations and diary entries. …

Qualitative user research is just as important a part of rounding out your user research as quantitative. But unlike quantitative research, the data insights can only be as good as the note-taking. This can mean that the way you do your note-taking may have a huge impact on the insights…